Monday, October 7, 2013

Enhancements and Improvements

When patrons offer their feedback, we listen. During the course of the last couple of seasons, comments were collected and utilized to help make enhancements and improvements to the overall patron experience. Here are 10 new offerings you can expect during your next visit:

A Sound Experience 
Patrons with hearing loss can now enjoy shows with friends, family and their peers in Thrivent Financial Hall thanks to the installation of a new t-coil hearing loop. The Center is the only Broadway presenting theater in the state of Wisconsin to offer this technology.

Have a Seat
Searching for a place to sit before the show or during intermission? Look no more. Seating has increased by nearly 40 percent in the main lobby with new benches added during the 2012-13 Season, along with additional chairs and cocktail tables added during the course of the last five seasons.

Spread the Word
Want to know a show’s run time? Look no further than the new customized digital signage throughout the Center. It improves way finding throughout the lobby and also easily communicates show information.

Patrons will find digital signage like the example above in the Center's lobby.

Take your Pick
Ticket buyers now have more input into their seating options when purchasing online. The Center worked with Ticketmaster to improve the ticket purchasing experience with interactive seating maps. Instead of getting the “best available” seats, patrons can now choose where they prefer to sit for a performance.

Stay Warm
Don’t worry about shivering in cold Wisconsin weather, outdoor heaters have been added to the valet entrance to create a comfortable environment for patrons as they arrive and depart from the Center.

Right this Way
To help patrons find the Center, more signage was added both outside the building and in. Patrons will now see signage highlighting the Walnut Street entrance. Directional signage now points theatergoers to the ticket office entrance, information booth, restrooms and elevators.

Looking for the Fox Cities P.A.C.? Signage now highlights the Center's
Walnut Street entrance.

World-class Service
The Center has put the spotlight on quality customer service. An improved annual training program for new and current volunteers has been instituted to maintain the highest level of care for our guests.

‘Parking’ Spot on
Groups coming to the Center on a bus, will now have a better parking experience. A new plan has been implemented to improve traffic flow and coordination of drop-off and pick-up for drivers and patrons.

Snack and Sip
You never know when you’ll get hungry and now the Center offers expanded concessions. Do you desire something beyond chocolate? There are now healthy offerings to choose from. And, an increased selection of premium beer and wine is available as well.

Beer lovers now have additional options to select from.
Healthy concessions options also are available. 

Etiquette 101
Tired of hearing the rustling of candy wrappers? Special stickers will be placed on noisy food items as a friendly reminder to patrons to be aware of possible disturbances.

Thank you to all patrons who offered their feedback. We welcome your input and look forward to seeing you during your next visit to the Fox Cities P.A.C.

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